FAQ/SHIPPING

Shipping Information

- We use UPS or FedEx to ship or orders. We give our very best, shipping orders from Nova Scotia, Monday through Friday. If it’s the weekend or a major holiday you’ll find us at the beach, on a hike or having company over to eat some treats. We don’t ship on weekends or holidays.

- If your lighthouse isn’t shining (aka - it arrives damaged or doesn’t match your order specifications), please return the product within one (1) week of receipt for a full refund.

- We make and bake our cookies fresh, that’s how we give you our best! Please allow up to 3-5 business days (not including weekends or holidays) for your order to be processed, plus shipping time.

- Unfortunately, delays may occur during busy shipping seasons, that’s just how the cookie crumbles. The Nova Scotian Cookie Company is not responsible for delivery delays caused by weather, carrier shipping volumes or pandemic-related issues.

- To avoid delays, we ask for your best contact phone number during check-out in case we need to clarify shipping information.

FAQ

  • Lighthouses have served for centuries as an international symbol and good omen of guidance and safety, whose lamp lights the darkness and leads seafarers to a safe passage home.

    Our lighthouse cookies are meant to be shared with friends and family, given as gifts, and enjoyed as a delicious memory of your visit to Nova Scotia - and we hope the lighthouse guides you back to visit again soon. We'll put the kettle on!

  • To keep our flavours tasting their finest, we provide a "BEST BEFORE" date printed on our products.

    Our cookies can be frozen if you would like to prolong the shelf life of them.

  • We recommend storing these cookies in a cool, dry place (below 20 degrees celsius).

  • All of our cookies are individually wrapped for freshness and make them easy to share with friends and family.

  • Yes, All of our products contain gluten. Any person with a gluten allergy should NOT consume ANY of our products.

  • Yes, it’s true. Get access to giveaways, find the Cookie Mobile, learn about secret picnic locations in NS, and other amazing cookie-related things. You can join here: https://sendfox.com/nscookieco